Frequently Asked Questions

Simple. Hexupload is a cloud storage service where you can upload your videos, files, pictures, and documents, then share them with your friends.

It's free and flexible! Whenever you need to send a file that is too large for email, Hexupload can help. If you need secure remote storage capacity for off-site backups and access to personal data on the go, Hexupload is the perfect solution. Can't find what you are looking for? At Hexupload, we can customize your account according to your needs, providing unique features tailored specifically to you, all for free.

Forever. For premium users. Files are stored indefinitely. For free users, active files will be stored for 30 days, meaning there must be at least one download every 30 days. If you don't want your files to be deleted due to inactivity, please consider trying our premium plans.

Yes, The core service is completely free and will remain free. While we offer paid plans for advanced features, more storage, higher bandwidth, higher speed and more features

Hexupload was created with care to enable everyone to store their precious files. We can continue to provide this service as long as the store files comply with the law. For more information, please refer to our Terms of Service, Acceptable Use Policy (AUP), Fair Use Policy (FUP), Copyright Infringement / DMCA Policy, Child Exploitation Policy.

Important Notice: Violation of our service terms, fair use policy, acceptable use policy, and our overall regulations may result in permanent suspension of the account.

You can upload your files, videos, pictures, documents via browser, FTP, Remote URL, API, Zoom uploader.

Simply check out our premium plans. After purchasing one of our premium plans, you can remove the ads completely. To reduce ads from the player and download pages if you're a free user, navigate to Dashboard > Configuration tab and choose Non-Profit mode. This will disable most of the ads (Not all of them) for you and your viewers. Alternatively, you can purchase our premium bandwidth service to completely remove ads from the player for all of your viewers.

  • Track & manage files
  • Upload upto 15GB per file
  • Password protection
  • Exclusive Video Player
  • Flexiblity. You can control almost everything.
  • Huge storge, From 10 TB to Unlimited
  • Longer file retention for webmasters
  • High bandwidth
  • No download limits
  • Ad-Free (Premium)
  • Direct downloads (Premium)
  • Remote upload
  • No downloads delays
  • Resumeable downloads
  • Parallel downloading
  • High transfer quota
  • High download speed
  • Sell your files as you desire
  • Click here to see rest of the features

Yes, there are bandwidth limitations in place to prevent abuse of our services and resources, as well as to ensure high-quality service and minimize downtimes. Here are the details:

Free users (non-registered): 15 GB of file downloads or streams per 24 hours.
Registered free users: Up to 35 GB of file downloads or streams per 24 hours.
Premium users: Up to 200 GB of file downloads or streams per day.

If you require larger bandwidth for yourself and your viewers, please consider exploring our Premium bandwidth plans. With these plans, you can access as much bandwidth as you need for your site, app, and your viewers.

Views/Downloads are counted multiple times within 24 hours per user/ip.

We have 6 payout options including PayPal, Webmoney, Bitcoin, Litcoin, USDT-TRC 20, Payeer.

If you still have questions regarding our services don't hesitate to contact us using our contact form or live chat button at the bottom right of this page, we will do everything we can to get you started with your account on Hexupload.